Returns & Refunds – Lovsecrets

Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made through www.lovsecrets.com (the “Store”).

1. Right of Withdrawal

In accordance with applicable consumer protection laws, customers have the right to withdraw from a purchase within 15 days of receiving the goods, unless the right of withdrawal is excluded by law.

The withdrawal period expires 15 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

2. Hygiene and Safety Exception

Due to the intimate nature of the products offered by the Store, returns are accepted only under strict conditions.

The right of withdrawal does not apply to goods which are not suitable for return due to health or hygiene reasons once unsealed, including but not limited to intimate accessories and lingerie.

Accordingly, a return will be accepted only if:

the product is unused,

all hygiene seals remain intact, and

the product is returned in its original condition and packaging.

Products that are worn, damaged, washed, altered, or returned with removed or broken hygiene seals are not eligible for return or refund.

3. How to Request a Return

To request a return, please contact us within the withdrawal period at:

Email: support@lovsecrets.com

Please include:

your order number, and

a brief explanation of the return request.

Returns sent without prior contact may be refused.

4. Return Shipping

Unless mandatory law provides otherwise:

return shipping costs are borne by the customer, and

the customer is responsible for ensuring the safe return of the goods.

We recommend using a trackable shipping method, as we cannot be held responsible for items lost during return shipment.

5. Refunds

Once the returned product is received and inspected, and provided it meets the conditions outlined above, a refund will be issued.

Refunds are processed:

using the same payment method used for the original transaction, and

within 14 days of approval of the return.

Original shipping costs are non-refundable, unless required by applicable law.

6. Non-Returnable Items

The following items are not eligible for return:

products that have been used or worn,

products with removed or damaged hygiene seals,

products returned outside the permitted return period,

products damaged due to improper handling by the customer.

7. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at support@lovsecrets.com.

In such cases, your statutory consumer rights remain unaffected, and we will provide an appropriate solution in accordance with applicable law.

8. Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under applicable consumer protection laws in the European Union or the United Kingdom.